Shipping policy

At Vevianna, we are committed to delivering your order as efficiently and reliably as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order with Vevianna, you agree to the terms outlined below.

1. Order Processing

Orders are typically processed within 1 to 3 business days after payment has been successfully confirmed.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotions, or seasonal activity, processing times may be slightly extended.

2. Shipping Times

Orders are typically delivered within 8 to 10 business days after dispatch, depending on destination and courier operations.

Delivery timeframes shown on our website, product pages, or at checkout are estimates only and are not guaranteed.

Unexpected delays may occur due to:

  • High order volume
  • Courier service disruptions
  • Customs processing
  • Weather conditions
  • Incomplete or incorrect shipping details
  • Other factors beyond our control

3. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, where available.

Please allow time for tracking updates to appear after dispatch, as carrier systems may take time to update.

4. Incorrect or Incomplete Address Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Vevianna is not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or undeliverable addresses provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. We will do our best to assist before the order is dispatched, but we cannot guarantee changes once processing has begun.

5. Lost, Delayed, or Stolen Packages

If your package is significantly delayed or appears lost in transit, please contact us and we will review the situation with the shipping carrier where possible.

Once a package has been marked as delivered by the carrier, Vevianna is not responsible for theft, loss, or delivery issues occurring after delivery confirmation. We recommend checking with household members, neighbors, or your local courier office if this occurs.

6. Customs, Duties, and Import Charges

For international orders, customs duties, import taxes, and related charges may apply depending on the destination country.

These charges, where applicable, are the responsibility of the customer unless otherwise stated at checkout.

Vevianna is not responsible for delays caused by customs procedures.

7. Shipping Fees

Free Shipping, At Vevianna all Shippings are free.

8. Split Shipments

In some cases, an order may be shipped in multiple packages depending on product availability, warehouse location, or logistical reasons. If this occurs, you may receive separate shipments and tracking updates.

9. Delivery Issues

If you experience any delivery issue, please contact us promptly with your order number and a description of the issue. We will do our best to assist and provide appropriate guidance.

10. Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact:

Vevianna

Email: vevianna.shop@gmail.com